Screwfix price promise
Screwfix matches a lower price at a high street retailer with stores across the country, before you order or within 7 days of ordering, for store, website and app orders. Claims are only handled in a Screwfix store. Its terms don't cover a later drop in Screwfix's own price.
What is confirmed and what isn't
Confirmed on Screwfix's own page:
- Screwfix matches other stores' prices (details below).
- The exclusions listed below.
Not confirmed:
- Whether Screwfix refunds a later drop in its own price.
Price Drop Back only reports what Screwfix publishes, so ask Screwfix before relying on a refund.
Key facts
| Refunds a later price drop | Not confirmed |
|---|---|
| Window | Not published |
| Matches other stores | Yes, up to 7 days after buying |
| Days counted from | The day you buy |
| Refund paid as | No store-credit rule listed |
| Receipt needed | Your order or receipt. |
How to ask
Take proof of the lower price (a UK website link, catalogue, leaflet or advert) to a Screwfix store within 7 days of ordering.
What the policy excludes
- Competitor promotions and discounted products
- Promotional and clearance events
- Voucher and discount code offers
- Bulk and multi-buy discounts
- Delivery charges and key cutting
Does Screwfix match other stores?
Yes. It matches up to 7 days after you buy.
Stores it matches: High street retailers with multiple stores nationwide (not online-only retailers, marketplaces, auction sites, membership clubs or other Kingfisher companies).
If the store won't adjust the price
In the UK, anything bought online, by phone or by post can be cancelled within 14 days of delivery for a full refund, even if nothing is wrong, with another 14 days to send it back (personalised and some sealed items are excluded). So you can often buy it again at the lower price and return the first. For shop purchases, a refund for a change of mind depends on the store's own returns policy.
More on returning and rebuying
Credit card price protection
Check your own card's terms for any price protection before relying on it.
Quick answers
- Does Screwfix refund the difference if the price drops?
- Not confirmed. Screwfix matches a lower price at a high street retailer with stores across the country, before you order or within 7 days of ordering, for store, website and app orders. Claims are only handled in a Screwfix store. Its terms don't cover a later drop in Screwfix's own price.
- Does Screwfix price match other stores?
- Yes. It matches: High street retailers with multiple stores nationwide (not online-only retailers, marketplaces, auction sites, membership clubs or other Kingfisher companies).
- How do I claim at Screwfix?
- Take proof of the lower price (a UK website link, catalogue, leaflet or advert) to a Screwfix store within 7 days of ordering.
- What can I do if Screwfix won't adjust the price?
- In the UK, anything bought online, by phone or by post can be cancelled within 14 days of delivery for a full refund, even if nothing is wrong, with another 14 days to send it back (personalised and some sealed items are excluded). So you can often buy it again at the lower price and return the first. For shop purchases, a refund for a change of mind depends on the store's own returns policy.
Sources
Ask Price Drop Back yourself
Enter the store and when you bought it to see if a claim is likely, the last day to claim and a message to send. Open Price Drop Back, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/pricedropback/mcp and ask: “Does Screwfix refund the difference if the price drops?”