Currys price promise
Currys matches a lower price for the same item at any other UK retailer, online or in store, before you buy or up to 7 days after, and refunds the difference. Its price promise page doesn't say whether it refunds a later drop in Currys' own price, so ask.
What is confirmed and what isn't
Confirmed on Currys's own page:
- Currys matches other stores' prices (details below).
- The exclusions listed below.
Not confirmed:
- Whether Currys refunds a later drop in its own price.
Price Drop Back only reports what Currys publishes, so ask Currys before relying on a refund.
Key facts
| Refunds a later price drop | Not confirmed |
|---|---|
| Window | Not published |
| Matches other stores | Yes, up to 7 days after buying |
| Days counted from | The day you buy |
| Refund paid as | No store-credit rule listed |
| Receipt needed | Your order number or receipt. |
How to ask
Use Currys' webchat, call 020 7139 1386, or go back to a Currys store.
What the policy excludes
- Ink, Sky Glass, delivery and installation charges, product protection plans, mobile airtime plans and other services
- Exclusive prices, staff discounts and loyalty scheme offers
- Marketplace sellers
- The item must be in stock at both retailers
Does Currys match other stores?
Yes. It matches up to 7 days after you buy.
Stores it matches: Any other UK retailer, online or in store, with the item in stock.
If the store won't adjust the price
In the UK, anything bought online, by phone or by post can be cancelled within 14 days of delivery for a full refund, even if nothing is wrong, with another 14 days to send it back (personalised and some sealed items are excluded). So you can often buy it again at the lower price and return the first. For shop purchases, a refund for a change of mind depends on the store's own returns policy.
More on returning and rebuying
Credit card price protection
Check your own card's terms for any price protection before relying on it.
Quick answers
- Does Currys refund the difference if the price drops?
- Not confirmed. Currys matches a lower price for the same item at any other UK retailer, online or in store, before you buy or up to 7 days after, and refunds the difference. Its price promise page doesn't say whether it refunds a later drop in Currys' own price, so ask.
- Does Currys price match other stores?
- Yes. It matches: Any other UK retailer, online or in store, with the item in stock.
- How do I claim at Currys?
- Use Currys' webchat, call 020 7139 1386, or go back to a Currys store.
- What can I do if Currys won't adjust the price?
- In the UK, anything bought online, by phone or by post can be cancelled within 14 days of delivery for a full refund, even if nothing is wrong, with another 14 days to send it back (personalised and some sealed items are excluded). So you can often buy it again at the lower price and return the first. For shop purchases, a refund for a change of mind depends on the store's own returns policy.
Sources
- https://www.currys.co.uk/services/shopping-with-us/price-promise.html
- https://www.gov.uk/accepting-returns-and-giving-refunds
Ask Price Drop Back yourself
Enter the store and when you bought it to see if a claim is likely, the last day to claim and a message to send. Open Price Drop Back, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/pricedropback/mcp and ask: “Does Currys refund the difference if the price drops?”