John Lewis price promise
Yes, John Lewis refunds a later drop in its own price within 7 days. It also refunds the difference if one of its 25 main competitors is cheaper within 7 days. To claim, use the price promise refund request on johnlewis.com.
What John Lewis's policy says
John Lewis refunds the difference if it drops its own price within 7 days of your purchase. It also checks its prices against 25 main competitors, and you can ask for a refund if you find it cheaper at one of them within 7 days.
Key facts
| Refunds a later price drop | Yes |
|---|---|
| Window | 7 days from the day you buy |
| Matches other stores | Yes, up to 7 days after buying |
| Days counted from | The day you buy |
| Refund paid as | No store-credit rule listed |
| Receipt needed | Your order number or receipt. |
How to claim the difference
- Have your receipt or order number ready (your order number or receipt).
- Screenshot or link the current lower price.
- Request a price promise refund on johnlewis.com (How to request a price promise refund).
Message to send
Hi, I bought [item] from John Lewis on [date], order or receipt [number], for [price paid]. It is now [new price] at John Lewis ([link or screenshot]). Under your price promise (https://www.johnlewis.com/customer-services/prices-and-payment/prices-at-john-lewis), please refund the difference. Thank you.
Does John Lewis match other stores?
Yes. It matches up to 7 days after you buy.
Stores it matches: 25 main competitors (the list is on John Lewis's price promise pages).
If you miss the window
In the UK, anything bought online, by phone or by post can be cancelled within 14 days of delivery for a full refund, even if nothing is wrong, with another 14 days to send it back (personalised and some sealed items are excluded). So you can often buy it again at the lower price and return the first. For shop purchases, a refund for a change of mind depends on the store's own returns policy.
More on returning and rebuying
Credit card price protection
Check your own card's terms for any price protection before relying on it.
Quick answers
- Does John Lewis refund the difference if the price drops?
- Yes, John Lewis refunds a later drop in its own price within 7 days. It also refunds the difference if one of its 25 main competitors is cheaper within 7 days.
- How long do I have to ask John Lewis for a price adjustment?
- You have 7 days from the day you buy.
- Does John Lewis price match other stores?
- Yes. It matches: 25 main competitors (the list is on John Lewis's price promise pages).
- How do I claim at John Lewis?
- Request a price promise refund on johnlewis.com (How to request a price promise refund).
Sources
- https://www.johnlewis.com/customer-services/prices-and-payment/prices-at-john-lewis
- https://www.gov.uk/accepting-returns-and-giving-refunds
Ask Price Drop Back yourself
Enter the store and when you bought it to see if a claim is likely, the last day to claim and a message to send. Open Price Drop Back, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/pricedropback/mcp and ask: “Does John Lewis refund the difference if the price drops?”