How long do I have to ask Macy's for a price adjustment?

You have 10 days from the day you buy.

How do I claim at Macy's?

Online orders: chat or call 1-800-289-6229 with your order number. Store purchases: bring your receipt to a store. Furniture and mattresses: 1-888-822-6229 within 10 days of delivery.

Macy's price adjustment policy

Yes, Macy's refunds a later drop in its own price within 10 days. It does not match other stores. To claim, chat or call 1-800-289-6229 for online orders, or take your receipt to a store.

Checked 27 September 2026 against Macy's own policy page · Official policy · USRefunds price drops

What Macy's policy says

Macy's refunds the difference if the advertised Macy's price drops within 10 days of your order date. It does not match competitors.

Key facts

Refunds a later price drop	Yes
Window	10 days from the day you buy
Matches other stores	No
Days counted from	The day you buy
Refund paid as	No store-credit rule listed
Receipt needed	Order number or receipt.

How to claim the difference

Have your receipt or order number ready (order number or receipt).
Screenshot or link the current lower price.
Online orders: chat or call 1-800-289-6229 with your order number. Store purchases: bring your receipt to a store. Furniture and mattresses: 1-888-822-6229 within 10 days of delivery.

Message to send

Hi, I bought [item] from Macy's on [date], order or receipt [number], for [price paid]. It is now [new price] at Macy's ([link or screenshot]). Under your price adjustment policy (https://www.macys.com/customer-service/articles/how-can-i-get-a-price-adjustment), please refund the difference. Thank you.

What the policy excludes

Items shipped directly by vendors
Promotional discounts can't be combined with a price adjustment
Requests through third parties or apps

Does Macy's match other stores?

No. Macy's does not match other stores' prices.

If you miss the window

If a store won't adjust the price but the item is still inside its return window, you can often return it and buy it again at the lower price. Check the return rules and any restocking fee first, and buy the new one before returning if stock is low.

Credit card price protection

Most big card issuers dropped price protection between 2018 and 2020. Capital One still offers it on its Discover-network Venture, Savor and Quicksilver cards (120 days, up to $250 an item), and a few others, like some Wells Fargo Visa Signature cards, still do. Your card's Guide to Benefits is the final word.

Which cards still have price protection

Quick answers

Does Macy's refund the difference if the price drops?: Yes, Macy's refunds a later drop in its own price within 10 days. It does not match other stores.
How long do I have to ask Macy's for a price adjustment?: You have 10 days from the day you buy.
Does Macy's price match other stores?: No. Macy's does not match other stores' prices.
How do I claim at Macy's?: Online orders: chat or call 1-800-289-6229 with your order number. Store purchases: bring your receipt to a store. Furniture and mattresses: 1-888-822-6229 within 10 days of delivery.

Sources

https://www.macys.com/customer-service/articles/how-can-i-get-a-price-adjustment

Ask Price Drop Back yourself

Enter the store and when you bought it to see if a claim is likely, the last day to claim and a message to send. Open Price Drop Back, free, no sign-up.

In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/pricedropback/mcp and ask: “Does Macy's refund the difference if the price drops?”